Frequently Asked Question (FAQ)

Explore LMV Car Transport & Recovery Ltd's frequently asked questions for comprehensive answers to all your vehicle transport and recovery queries in Peterborough.


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Absolutely, you can schedule services for any future date. Just provide us with the details during the booking process.
Yes, you can modify your booking. However, please note that changes might affect the final service cost or availability.
The deposit can be paid via credit/debit card, bank transfer, or through online payment methods available on our website.
You can book our services online through our website, by phone, or by visiting our office in person.
You can request a quote through our website or by contacting us directly. This quote will be based on your specific service requirements.
Once your deposit is received, we will send you a booking confirmation via email or text message, including all the details of your scheduled service.
Yes, to confirm your booking, a 30% deposit is required. This ensures your slot is reserved and the services are scheduled.
The deposit is generally non-refundable, but this can depend on the timing of the cancellation and the specific terms and conditions of the service.
If you need to cancel, please inform us as soon as possible. Note that cancellation policies and potential fees may apply.
We need details about the type of service required, vehicle make and model, pickup and drop-off locations, and your contact information.
To cancel your booking, please contact us via phone or email. Ensure you have your booking reference number handy for a quicker process.
Yes, you can modify your booking details. Please contact us as soon as possible to make any changes.
Once your cancellation is processed, refunds typically take 5-10 business days to reflect in your account.
Once your cancellation request is processed, we will send you a confirmation via email or SMS, depending on your chosen communication method.
Yes, the 30% cancellation fee applies to all types of vehicle transport services if cancelled less than 48 hours before the scheduled time.
Yes, you must cancel at least 48 hours before your scheduled transport time to be eligible for a full refund.
If you cancel less than 48 hours before your scheduled service, a cancellation fee of 30% of the booking cost (essentially your deposit) will be charged.
We understand emergencies happen. Please contact us immediately to discuss your situation, and we’ll do our best to accommodate your needs.
If you haven’t received a confirmation of cancellation within 24 hours of your request, please contact our customer service team to ensure your cancellation has been processed correctly.
Rescheduling your booking more than 48 hours in advance won’t incur additional charges. However, rescheduling less than 48 hours before may be subject to availability and potential fees.
The most efficient way to contact us is by calling our office during working hours, which are from 8 am to 8 pm. Our team is readily available to assist you during these times.
While our office hours are 8 am to 8 pm, you can still reach out to us through our website’s contact form or via WhatsApp at any time. We strive to respond promptly to all inquiries.
Yes, you can use the contact form on our website to request a quote. Please provide all the necessary details about your service needs, and we will get back to you with a quote as soon as possible.
We aim to respond to WhatsApp messages as quickly as possible. This platform is monitored regularly, ensuring prompt responses to your queries.
Yes, you can call us at our dedicated customer service number provided on our website. This line is active during our office hours for immediate assistance.
Yes, personal items must not exceed 100 pounds in total and should be packed in the trunk or below the window level to ensure visibility and safety. All items should also comply with transport regulations.
We always aim to accommodate client preferences. If you`ve had a positive experience with a particular driver or team, let us know during booking and we`ll do our best to assign them to your transport again, subject to availability.
While we typically plan the most efficient route, we do consider customer preferences for routing when possible. Please discuss your preferred route with us during booking for feasibility and any potential additional costs.
Security is a top priority. Our carriers are equipped with locks, alarms, and tracking systems. Enclosed transports offer additional protection and we ensure secure storage during overnight stops.
EVs are transported with special consideration for battery care. We ensure they are adequately charged and that all necessary precautions are taken to protect the vehicle`s electronic systems during transit.
Yes, you can designate a representative to handle the pick-up or drop-off. They will need to be fully informed about the process and prepared to sign the Bill of Lading on your behalf.
We provide a full-service cross-border transport solution, including assistance with all necessary customs documentation and clearance procedures. Our team will guide you through the process to ensure a smooth transition.
All vehicles are treated with the utmost care; however, luxury vehicles can be provided with additional services such as enclosed transport, extra coverage, and white-glove service for added protection and peace of mind.
In the event of unexpected weather delays, our service includes constant communication updates. We will provide alternative scheduling options and ensure that your vehicle is stored safely until transport can resume.
Our carriers conduct pre-trip inspections to prevent issues. If a mechanical problem arises en route, our drivers are trained to safely handle the situation and we will coordinate with local professionals for repairs if needed.
You can easily obtain an instant quote by visiting our website and filling in the required details about your vehicle, the type of service needed, and your transport destinations.
No, our online quotations are transparent and include all the expected costs without hidden fees. However, any changes to the service requirements after the quote may affect the final price.
Yes, once you receive your instant quote, you have the option to proceed with booking the service directly through our website.
Absolutely! Our online system can provide instant quotes for nationwide vehicle transport services.
Yes, our instant online quotation system can generate quotes for a range of vehicle types and sizes. Be sure to specify your vehicle type for an accurate quote.
Our quotations are highly accurate, based on the information you provide. However, for more complex or specific requests, we may need additional details to give a precise quote.
The quotation is usually generated instantly after you submit the required information on our website.
Yes, our system allows you to request a combined service quote for both transport and breakdown recovery. Just enter your requirements, and the quote will reflect the combined services.
Yes, obtaining an instant online quotation from LMV Car Transport & Recovery Ltd is completely free and comes with no obligation to book.
For an accurate quote, please provide the make and model of your vehicle, the pickup and drop-off locations, and specify whether you need transport or breakdown recovery services.
LMV Car Transport & Recovery Ltd specialises in vehicle breakdown recovery, including towing, accident recovery, and transportation of immobilised vehicles.
Yes, our team is highly trained and experienced in handling various types of vehicle breakdowns efficiently and safely.
Yes, we are equipped to recover a wide range of vehicles, from small cars to light commercial vehicles.
Yes, we can transport your vehicle to a garage, repair shop, or any other location of your choice.
Absolutely, our services extend nationwide, ensuring we can assist you no matter where in the country your vehicle has broken down.
You can request our services via phone, email, or through our website. We recommend keeping our contact information handy in your vehicle for quick access in case of a breakdown.
We use state-of-the-art equipment and follow strict safety protocols to ensure your vehicle is transported safely and securely.
Our response times are prompt. We strive to reach you as quickly as possible, typically within an hour in urban areas.
Yes, our services are available 24/7, including nights, weekends, and public holidays.
If on-the-spot repair is not possible, we will tow your vehicle to the nearest garage or a location of your choice for further assessment and repair.
Generally, we can accommodate most light motor vehicles. However, if your vehicle is particularly large or heavy, please inform us in advance so we can make the necessary arrangements.
Our drivers are highly trained and experienced in handling light motor vehicles, ensuring safe and efficient transport.
Yes, we offer nationwide transport services, ensuring your vehicle is safely transported to any destination across the country.
Yes, we have specialized equipment and trained staff to safely transport vehicles that have been involved in accidents.
Absolutely, we offer emergency breakdown recovery services, available 24/7 to assist you in urgent situations.
We use state-of-the-art equipment and secure methods to ensure your vehicle is transported safely, minimizing any risk of damage.
Yes, we provide a tracking service so you can monitor the progress of your vehicle’s transport in real-time.
You can book our services either through our website, by phone, or by visiting our office. We’ll need details about your vehicle and transport requirements to provide you with a service quote.
LMV Car Transport & Recovery Ltd specializes in a range of services including LMV (Light Motor Vehicle) transport, car recovery, nationwide vehicle transport, and emergency breakdown assistance.
We are equipped to transport a wide range of light motor vehicles, including cars, small vans, and motorcycles.